Ataturk Airport Passenger Guide

USEFUL INFORMATION
You can consult for your missing belongings to the Tav Lost & Found Office situated in both domestic terminal and international terminal and you can deliver the properties you found to these offices. You can collect your delayed baggage by calling the interested firm. The telephones you can use are on the international arrival terminal floor and near the information desk.

Also you may call +90 212 463 30 00, extention numbers are listed below:

THY LOST & FOUND          7638
HAVAŞ LOST & FOUND     1256 / 1257
ÇELEBİ LOST & FOUND     6506

TECHNICAL ASSISTANCE BUREAU

Our passengers and citizens can apply to the Ataturk Airport Police Department in case of theft and fraud.

Ataturk Airport is guarded with 1030 CCTV along 24 hours for the security of our passengers’ safety. Thanks to this system, it is possible to make retrospective monitoring in case of burglary by writing a petition to the competent authority. Competent officials try to fix problems or find solutions as soon as possible.

Emergency Number: (1111) from
+ 90 212 463 30 00 / +90 212 463 77 77

DISARMED SAFETY ZONE
SECURITY CONTROL POINT

Please do not keep more than 100 ml liquid with yourself. It is forbidden the sake of flight safety.

Originally packaged and prescription medicines which may be needed during the flight and baby foods are exempted from this practice.

PASSPORT CONTROL
PROCESS

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It is requested from foreign passengers to use the counters which are only allocated to them.

In order for passport procedures to be completed more swiftly, please open the page with the entrance stamp.

It is requested from foreign passengers to use the counters which are only allocated to them.

Passengers travelling with their ID cards should keep the entrance and exit form given on the border gate throughout the country visit. Those passengers also need to submit the entrance and exit form to the passport officers during the checkout process.

CHECK-IN PROCESS

You, as our dear passengers, should obtain needed information about when you should be at the airport before the flight from your airline. Every material that may endanger the flight safety should be checked in the hold baggage before reaching the second security control point.

If you have no baggage or have hand baggage, you can use online check in counters.

In both international and domestic flights, all passengers should keep identity cards and passports accessible.

Be sure if your flight ticket is issued on behalf of you and keep your boarding pass until you get on the plane.

STATION SECURITY

CONTROL POINTS

It is time saving for you to be ready to put your personal belongings(mobile phone, pen, coins) and clothes(jackets, coats) into the x ray machine when you are standing in line at the security control points It is forbidden to carry cutter, driller, combustible and inflammable materials with yourselves for flight safety. There is no entry to the air field with guns, explosive materials and toys which are the imitation of guns that might be used in illegal intervention acts. The passengers who carry those materials should inform the security point officers.

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